Hydrate and Heal ("Hydrate and Heal," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a request through one of our forms.
1. Information We Collect
When you request a consultation or otherwise interact with our website, we may collect:
- Contact details such as your name, phone number, and email address
- The area/location you select in our forms
- Health-related information you voluntarily share during a consultation or intake call
- Technical information such as IP address, browser type, and pages visited, collected automatically through standard web technologies
2. How We Use Your Information
- To respond to your consultation request and schedule appointments
- To communicate with you by phone, text, or email about your inquiry, including by automated means
- To evaluate your eligibility for the treatments and services we offer
- To improve our website, services, and marketing
- To comply with applicable legal and regulatory obligations
3. Consent to Contact (TCPA)
By submitting a form on this website, you consent to receive calls and text messages from Hydrate and Heal at the phone number you provide, including by automated dialing systems, regarding your inquiry. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP at any time to opt out of text messages, or contact us directly to be removed from our call list.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Members of our clinical team involved in your consultation or treatment
- Service providers who help us operate our website, scheduling systems, and communications (e.g., our CRM/webhook provider)
- The FDA-registered laboratory that sources and screens the cells used in your treatment, to the extent necessary to coordinate your care
- Government authorities or other parties when required by law, regulation, or legal process
5. Health Information
Any health information you share with us in connection with your treatment is handled in accordance with applicable healthcare privacy laws, including HIPAA where applicable. This website's forms are intended for initial contact and scheduling purposes only; please avoid submitting sensitive medical details through the online form and instead discuss them directly with our care team.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to understand how visitors use our site and to support advertising and analytics. You can control cookies through your browser settings; disabling cookies may affect some site functionality.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
9. Your Choices
You may opt out of marketing texts by replying STOP, opt out of calls by asking to be placed on our internal do-not-call list, or contact us using the information above to request access to, correction of, or deletion of your personal information, subject to applicable law.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.